Effective Date: 25 September 2026
Last Updated: 25 September 2026
DoctorBiswas ("DoctorBiswas", "we", "us", or "our") is based in Kolkata, West Bengal, India. We provide a platform through which patients may discover doctors and book medical appointments through participating government centres, healthcare centres, or other authorised partner centres.
This Privacy Policy explains how DoctorBiswas collects, uses, stores, shares, and protects personal information when patients, doctors, healthcare centres, government centres, and other users use our website, mobile application, services, or related facilities.
By using DoctorBiswas, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use DoctorBiswas, we may collect the following information.
When a patient or authorised centre books an appointment, we may collect:
Patient name
Age or date of birth
Gender, where required
Mobile phone number
Email address, where provided
Address or location information, where required
Appointment date and time
Selected doctor and medical centre
Appointment or registration number
Information provided in connection with the appointment
Medical or health information where such information is voluntarily provided or necessary for the requested healthcare service
Payment, billing, or transaction-related information where applicable
Patients should provide only information that is accurate and necessary for receiving the requested service.
For doctors listed or registered with DoctorBiswas, we may collect:
Doctor's name
Professional qualifications
Medical speciality
Registration/licence details
Professional experience
Contact details
Clinic or centre information
Appointment availability
Professional profile information
Bank/payment details required for payment of professional fees
Tax or regulatory information required for lawful payment processing
Records of appointments and payments made to the doctor
Doctor information may be displayed to patients and authorised centres to facilitate appointment booking.
Where DoctorBiswas works with government centres, hospitals, healthcare facilities, or other authorised centres, we may collect:
Centre name and address
Contact details
Authorised representative details
Appointment and booking information
Doctor engagement information
Payment and settlement information
Administrative and operational records
We may use information for the following purposes:
Creating and managing patient appointments
Connecting patients with participating doctors
Managing doctor schedules and availability
Providing appointment confirmations, reminders, cancellations, and updates
Maintaining patient and appointment records
Allowing authorised government or healthcare centres to manage appointments
Managing doctor profiles
Processing and recording professional payments
Making payments to doctors through authorised centres or payment arrangements
Maintaining financial, accounting, tax, and regulatory records
Providing customer support
Preventing fraud, misuse, unauthorised access, or other unlawful activity
Improving our website, application, and services
Maintaining security and technical functionality
Complying with applicable laws, regulations, court orders, and lawful government requests
We will not use health information for purposes unrelated to the healthcare or appointment services unless permitted or required by applicable law or with appropriate consent.
DoctorBiswas may enable patients to book appointments with doctors through participating government centres, healthcare centres, or other authorised partners.
Information necessary to arrange an appointment may be shared with the relevant doctor and/or authorised centre.
For example, an appointment may require sharing:
Patient name
Contact information
Appointment details
Doctor selected
Centre selected
Relevant information necessary for providing the requested service
The amount of information shared will depend on the particular service and the role of the centre or doctor.
DoctorBiswas may operate arrangements under which a government centre, healthcare centre, or other authorised centre makes payment to a doctor for professional services.
Where applicable, DoctorBiswas may collect and process information required to:
Calculate or record amounts payable to doctors
Maintain doctor payment records
Facilitate payment through an authorised centre or payment service
Maintain accounting and tax records
Resolve payment disputes
Meet applicable legal and regulatory requirements
DoctorBiswas may provide relevant payment and appointment information to the authorised centre and/or doctor where necessary to complete and document the transaction.
DoctorBiswas does not necessarily receive or hold the patient's payment funds merely because an appointment is booked. The actual payment flow may depend on the arrangement between the patient, centre, doctor, and DoctorBiswas.
We may share personal information only where reasonably necessary for providing our services, operating the platform, protecting users, or complying with applicable law.
Information may be shared with:
The doctor selected by the patient
The government or healthcare centre through which the appointment is booked
Authorised personnel of participating centres
Payment processors or financial institutions where required
Technology, hosting, communication, and service providers working on our behalf
Professional advisers, auditors, accountants, or legal advisers where necessary
Government authorities, courts, regulators, or law-enforcement agencies when legally required
We do not intend to sell patients' personal information to third parties.
Health and medical information can be particularly sensitive.
Where DoctorBiswas receives health-related information, we will take reasonable measures to protect it and will use or disclose it only for legitimate purposes connected with the requested healthcare service, platform operation, security, legal compliance, or other purposes permitted by applicable law.
DoctorBiswas is not a substitute for a doctor or other healthcare professional. Medical decisions should be made by appropriately qualified healthcare professionals.
We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Security measures may include access controls, authentication, secure systems, restricted employee access, monitoring, and other appropriate safeguards.
However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services
Maintaining appointment records
Maintaining doctor and centre records
Processing and documenting payments
Meeting accounting, tax, legal, regulatory, and contractual obligations
Resolving disputes
Preventing fraud and misuse
Maintaining legitimate business records
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal procedures.
DoctorBiswas services are not intended to encourage children to independently create accounts or provide personal information without appropriate adult involvement.
Where an appointment is booked for a minor, the parent, guardian, authorised centre, or other legally authorised person should provide the information and consent required under applicable law.
Our website or application may use cookies, device information, logs, IP addresses, browser information, and similar technologies to:
Operate the website or application
Maintain security
Remember preferences
Understand usage
Diagnose technical problems
Improve our services
Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.
DoctorBiswas may use third-party service providers for hosting, communication, payment processing, analytics, security, technical support, or other operational functions.
Such providers may process information on our behalf and may be subject to their own privacy policies and contractual obligations.
Where you are redirected to a third-party website, application, payment gateway, or service, that third party's privacy policy may also apply.
Subject to applicable Indian law and any applicable limitations, individuals may have rights relating to their personal information, which may include:
Requesting information about how their personal information is processed
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of personal information where legally permitted
Withdrawing consent where processing is based on consent
Raising a grievance concerning the processing of personal information
Requesting information regarding applicable data processing practices
Certain information may need to be retained where required by law or where there is a legitimate legal, regulatory, accounting, security, or dispute-related reason.
Where processing is based on consent, you may withdraw your consent by contacting DoctorBiswas using the contact details provided below.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
Withdrawal may also affect our ability to provide certain services where the relevant information is necessary to provide those services.
If you have a privacy concern, request, complaint, or grievance, you may contact DoctorBiswas using the contact details below.
We will review and respond to legitimate requests in accordance with applicable law and our internal procedures.
DoctorBiswas
Kolkata, West Bengal, India
Phone: +91 9433551061
Alternate Phone: +91 7276574384
Email: [Insert official privacy/grievance email address]
Grievance Officer: [Insert name/designation]
DoctorBiswas may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may provide an appropriate notice through our website, application, or other reasonable means.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
This Privacy Policy is intended for services operated in India and will be interpreted in accordance with applicable laws and regulations of India, including applicable privacy and data-protection requirements.
Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable law.
For questions, privacy requests, or grievances relating to DoctorBiswas, please contact:
DoctorBiswas
Kolkata, West Bengal, India
Phone: +91 9433551061
Alternate Phone: +91 7276574384
Email: [Insert official email address]
Grievance Officer: [Insert name/designation]
By using DoctorBiswas, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, stored, and shared as described above.